SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're a little uncomfortable walking but they're beautiful. The heel is bigger than the photo
In principle, not bad, but at first everything was flimsy, we'll see what happens next, I liked the look, something new is unusual.
Not suitable for walking, not for very long anyway, the heels are beautiful anyway, even if the fur leaves some hairs on the floor.
Very cute but never had a shoe with this as buckle
Didn't come goods
The shipment was one day after payment, the store did not communicate, for there was no need. It was a little more than 2 weeks, which was very pleased. The shoes themselves are simply chic, very similar to the original, nothing sticks out, not torn off and there is no unpleasant smell, though, a little more, but it's not scary. Definitely recommend and product and seller :)
Beautiful. Very small ankle strap
The elastic band broke off immediately, did not even have time to wear it!!!
Pink-beige color, 10cm heel. It arrived in a month. Only the right shoe is distorted and unbalanced. Is it because of the tight packaging? Not suitable for walking, but just right for photography.
C'est n'est pas du tout la même couleur c'est n'est pas vraiment du jaune moutarde comme sur la photo je suis déçu un peu mais sa reste quand même des belles chaussures
I love it. They're like the picture. I liked them a lot. I recommend them. Thank you
For a long time I wanted them, the shoes are cute, but I'm great, although I took my size ((it's better to take a smaller size, as it seems to me to
Well, I honestly say, the shoes are so-so, not serious)) I mean that the Pooh is half on the floor and of course will fight after 5 minutes) XS, not particularly pleased remained
The size approached. Gluing is certainly not very, but for this money norms. The shoe is not autumn comfortable truth for me. To so everything matches and looks pretty.
the strap BARELY fits my giant legs but the shoe fits and they're pretty cute.
Fury is not in good quality.
Thank you I received the right order
Very pretty
Very beautiful
Very nice pair of shoes I am very proud of my purchase
The buckle theme a little weird. If you go fart don't buckle your shoes or God. Oh and they're taller than they look
THE SHOES NEVER ARRIVED ?I DON T KNOW WHO OR WHAT SIGNED FOR THESE SHOES BUT I SURE AS H*** DIDNT
Poor quality
The are not perfect and cute
The size is wrong, I ordered the 35 which according to the page is 22/22,5 and I was sent a 37 according to the measures described. The 35 is a 37 careful with the sizes. Bad finish. Very bad
Good quality heels perfect size
Nice
Shoes are excellent, but it seems to me that it is better to take a smaller size
Lovely shoes thanku so much would definitely recommend store came to UK quickly
10/10 would recommend getting them just buy some grip stickers
I loved them.
looks ok
Доставка быстрая и качество отличное. Очень понравились. До этого у меня они были. И заказываю первый раз. Но знала что они просто великолепные. Так что заказывайте
Very quickly came. Indeed, if not a wide leg, then on the foot 24,5 cm it is better to take 1 size smaller, than I took on the table. It turns out that the narrow leg is forward under the front strap and in the heel is free. I tighten the stronger strap on the ankle and taking into account, that on one leg I have a bone on my thumb, it will quite come down. Although, if I knew, I would order all the same for a smaller size.
Excellent quality, very comfortable, nothing rubs, the size coincided with the Russian 39
Great fit as the picture
Nimovірні Taki yak in the photo❤
Detachable sole
The shoes are beautiful, merciiiii, they are comfortable and exactly match the photos.
cool
bellissime
Exactly as picture however slight damage to the side of the heel! Took a while to come as well..
Not good quality, glue in sight, but for the price is ok
Pretty but pert his feathers
The size is larger, it was necessary to take your own.
All OK
Seller Thank you! I removed one star for inaccuracy in size. At 25 cm in the length of the foot took on the table 40 size, but sandals such a pad, that when walking a little more, I would have approached, probably, I'm 39 perfectly. But not critical, look super!
thanks
the shoes is beautiful but it does not fit me it's small
It takes 3 months and 4 days. Tacon is very high and difficult to use and tape is short I can't close.