SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy with the product though at first I was uncomfortable so I could not be customized with the logo you wanted but satisfied with the product
Not only that went almost three months, constantly buggy the display and does not hold the temperature
Identical as in the photo meeci to the store
I have not received the product and figure as finished. Very angry.
On the viglade of the US, there are many, Poki is not coristuvajall, ale is called, it's a norm.
Very very excellent raw material and keep the heat for a long time I recommend it and bow
livraison rapide je vous remercie .juste un petit problème l'écran fissuré je vous propose pour les prochaines livraisons fragile de bien les protéger .
Well design
Nežinau nei Kaip vertint. Tikėjausi geresnio. Visų pirmą Tai tikrai ne 500ml Talpa, dangtelį Kiek sykių paliesi, tiek sykių rodys skirtingai, temperatūra laikos 3val
No, it's not, it's back.
Ordered black color, but received White. On the cover is a small defect of the coating (a variety)
Excelente
I came with a small dent, my son was unpleasant, but I did not want to send and wait. Left.
Long sent, but after sending the courier brought on the second day. Delivery from Russia. The Thermos is perfect.
Very good product ; 8 hours of hot ! Good packaging and fast shipment
Excellent Product
Beautiful.
The goods are lost. Money returned
Beautiful Shape temperature shows excellent but does not keep the water heat for a long time
The goods were returned at customs. Got the money back.
Love the device
Like the description and reached me quickly can be 3 weeks
Good Thermos. Stylish. Delivery from Russia was half a month. Delivery from Russia by courier to the door. Very stylish thermos. There's a strainer. The temperature indicator works. In operation has not yet checked
The thermometer's not working.
Cover has some cracks and the temperature screen is not working well
Thanks
Temperature keeps bad
Normal thermos, most importantly does not leak.
Alien quickly, courier to the apartment, the sensor works.
ok
Great hair dryer! Hair in the fire. Thank you
Beautiful but the blue color was not sent black color was sent and I was not informed of the change of color.
Delivery 5 days, the temperature shows fairly accurately. If anything on the lid is written, that it can not be washed with hot water and used for it hot disinfectant (in general put in boiling water), apparently, the thermometer and the panel with degrees are not broken
Very fast shipping!
Hot water spills through. No matter how tight you close the top. But I am going to use it for a different purpose, so overall- I am happy with purchase.
Came broken
Does not show 2,3,6,8
Whole
very nice
Very excellent and heat preservation
Its nice ad good quality
All OK! Packed not very good, but whole and all as in the description. Thanks to the store, I recommend!
All as in the description, inside the strainer, in the lid thermometer
I love this thermos it's very practical I take it where I want it and that I 've taken it very satisfied with the product I recommend 100% hope it will serve you thanks
Today I received, poured with boiling water, I'll see how long it will last
Ordered 09-29 came in 10-29. I am very happy with this purchase. Came in very safely packaged. Temperature flash in led light and works perfectly. How long hot water last I don't know. Didn't try it yet. Thanks store very much.
Bellissimo
Maravilhoso!
Very good condition
Excellent.