SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right. Thanks store and AliExpress.
It has a very strong smell and the temperature indicator doesn't quite work. Good value for money.
That's good, the hood is touch to display the temperature. The only downside is that we can not replace the battery or recharge it. This should have been specified in the sale announcement. The store told me that we can usually use it for 1 year before the battery is empty. I doubt it. To do with time...
Perfect! Thank you store and AliExpress.
Like, but only lasts 5 hours hot coffee.
nice!
A good Thermos, the temperature holds half a day, does not leak, the screen is certainly dull, but nothing terrible.
Received well wrapped. In perfect order condition arrived. Very nice already came to me with its built-in battery. In addition I arrive earlier the expected date thank you now try it
Looks solid, the temperature shows correctly!
One minus, drinking is not quite convenient, the cover is touched by the nose
Beautiful even though a scratch comes
The design is pretty. Too bad the coffee does not stay warm long
bien
Thank you for your good treatment.
The clock isn't working, I don't advise.
Could not evaluate not received the material.
Product conforms to the description. I will use it to put hot water from the bibi of my little qd we will come out.
Speed in shipping
As described perfect arrived very quickly I am satisfied with my purchase very nice color and works well looks good quality
fast delivery less than a week and looks exactly like the photo
Today, short delivery time and information about delivery status always up to date. Products are exactly as in the description. Can the thermos bottle and the store recommend
Gut
It's not bad I love now more than try fast delivery and super well protected the store is very serious
Display is not very well further, it as it described condition
Very cute thermos, the color is cute. Only it is not clear how to change batteries for temperature indication. No instructions attached.
As in the photo but only problem the thermo flows when we lean it
Very well made, light and holding temperature. Temperature meter threads results with opóźnie niem.
The goods came quickly. Well packed. The quality is very good. Shows the temperature exactly (compared with the readings of the kettle from Xiaomi, the difference was in 3 degrees) the store recommend.
Delivery in 7 days is very good
Perfecto
The display does not work
Practical, good quality and beautiful finishes
Very happy with the thermos hold the coffee very hot for four hours it came to me right away
So much cuter in person it’s perfect
I haven't tried it yet but it looks very good, it's but it works properly.
It marks very well the temperature and holds warm for many hours,
Very practical and works perfectly!
Will use for water and enjoyed, really very beautiful and great. Recommend, can buy.