SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Спасибо продавцу.Шапка понравилась,подходит по цвету к моей шубе.Теплая ,мех искусственный,но вид нормальный.На мою голову размер подошол.Писали,что маломерка ,но,мне нормально.
Hat liked warm
Malomerit. The quality is super.
The goods came. everything is fine. thank you ....
The knitting is dense, the quality is good. Soft and pleasant to the touch. A comfortable thing to wear!
Unfortunately it is NOT NATURAL yarn with fleece lining, as described. It is POLYESTER.
мягкий
Warm
hermoso
Compliant product. A little fair at the size level.
Отличный капор, мягкий и удобный, но на маленькую голову
Very nice Hood very satisfied with my purchase covers the head well and the good store to recommend
Practical Hood, pretty and quality ❤⭐❤⭐❤⭐❤⭐❤⭐❤
The cap is soft, 100% polyester. In my product, the inner layer of the nose does not cover because. Short fabric, but it would be and not convenient, because. On the other hand, the fabric "under the mask" is artificial fur, and it is impossible to breathe into it. But in general, a good hood! I did not communicate with the store.
I liked the goods. Quality is good.
It's like the description. I did not communicate with the store. Delivered quickly, within 3 weeks.
Liked, delivered quickly
Покупала маме. Отличная шапка, рекомендую!
The volume is small for an adult, presses under the throat!
Beautiful product warm, protects and énfeita.
I liked it. Warm and very soft. Everything is convenient
a hole!!! bad sewing!!! so only one star!!!
제품 배송 보통입니다
Very fast delivery and the hat is very good.
Très bien
The hat came quite different. The quality does not correspond to the declared. The money was not returned. The store does not recommend! Shame! Trust is lost!
Синтетика но качественная. Маленький в принципе. Нет свободы и объема как на картинке хотя голова у меня не большого размера. А так нормально в принципе. Носить буду. Холодный ветер пропускает амина холодное безветрие хорошо.
Synthetics, but simpotichaya, in the frost, the head will freeze.
really nice!
Thank you, I like everything, when it's time, I'll write more detailed
Very soft. Will definitely keep me warm for the winter months. Pairs well with my coats.
Warm pleasant, but on a small head