SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long went the goods. The height of 174 and 52 kg is wide. The length of the sleeves is excellent
Chic.
Заказ пришёл быстро, очень довольна качеством, стоит своих денег.
Very soft, pleasant to the body! I did. I 've been wearing it for a month, no coils. Quality is satisfied.
Item received (in mailbox =)
I liked the cardigan. I recommend the store, thanks for the hair rubber!
love it
Покупкой в целом довольна. Шла почти две недели что достаточно быстро)) качество тоже хорошее. Единственное на фото выглядит более оверсайз чем в живую. С продавцом не общалась. Посылку доставил курьер.
Corresponds to the photo) in fact short than in the photo) with the store did not communicate)
Quality is super! Very pleasant to the body.
Everything is fine, except for sticking threads.
In Moscow, the parcel reached 3 weeks Cardigan soft pleasant from mixed material At a height of 159 cm just above the middle of the thigh, I would like a little longer High girls will be short On the OG 92 cm, free, but not huge Bought for 1550 rubles with coupons
Good, nice jacket.
On the height of 173 sleeve of excellent length, the length of the cardigan to the middle of the ass, very soft, the buttons are sewn smoothly, there are no threads sticking out. Advise!!
Very cool cardigan, looks very good and sits beautifully. Quality corresponds to the price, let's see how it will be in the sock.
The order is very satisfied!!! Thread, there is no smell, dense, and what it is soft and pleasant to the touch!!!) beauty! Advise!
Very high quality cardigan, dense, threads do not stick out, pleasant not prickly fabric, without unnecessary smells, the store is sociable. Order is sure
On the dew size 54 came well. Threads do not stick out. It will look good in autumn and spring as outerwear
Went for a week in Voronezh, at the cash register Pyaterochka, very satisfied with the goods. Soft, not tight, very stylish)
Of the ゃしんどおりでかわいい. にっと きじ and solid than you!!
Very happy with this product! Nice classy sweater
The sweater is good, soft, but the height of 176 is short
Great thing, very satisfied, thank you, recommend
Excellent quality!!!! Very liked, delivery to Vladivostok 3 weeks, with the store did not communicate
Great cardigan, super quality, came very fast
Nice cardigan. Oversize at moy42-44 in width.
Very fast shipment, to Moscow about 2 weeks. Super 5 + quality. Thanks for the rubber bands. Highly recommend.