SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good same as in the very nice photo small but functional
Very good qualities recommend 100%
Looks pretty, a little small but it’s ok for me. Arrived safely to Mexico. No problems at all. I recommend to buy from this store.
It's exactly the same as the photo, it came in perfect condition, only took 5 more days and it was for shipping problems here in my country.
Very quickly went to Ukraine 09.06 ordered-26.06 already took. Quality is normal. Through time is tightened as the previous one. But for such money is normal. I'm happy!
Cute handbag, well sewn. Very like H & M. Convenient and roomy, although small, but everything is placed right. with the store did not communicate, he thanks for the fast delivery in 10 days to Mo. I'll order more.
For such money norms, the strap would be better made of nylon
Bag good truth thread much but it's not so scary)
I received an order after 2 weeks, the bag is cool, the threads do not stick out quite qualitatively stitched, but I liked it cool, I would like a strap longer than the height,.
The bag came very quickly in two weeks! Inside, the thread sticks out a little, but the bag itself is very beautiful and stylish.
The goods went about 2 months. But everything suits me. Threads are neither where they do not stick out. No smell
The bag is super. Suitable for white clothes, for casual style, and just go on bikes it is very convenient to use it. In some places, threads stick out, but they can easily be cut. The strap itself is a little dirty, all the dirt washed off with a simple soap. Also it should be patted, as it is a little crumpled. No smell! For such a price is just super.
Small toiletry bag type
The order came quickly) all as in the description
To the Moscow region, the delivery was about a month
Very beautiful bag, came for 3 weeks))
Handbag is not quality, small, the seams leave much to be desired, but what can be expected for such a price?
Slow delivery by coronavirus, good condition
I got there very quickly. In two weeks. Threads do not stick out anywhere, there is no smell
Bag class, same as in the photo, the quality is good, no one stick out. The most for small things, just throw and go. Very comfortable and most importantly the strap is long
Very cool and quality bag! I liked it! Worth your money
Super Bag
Delivery went more than 3 months, tracking was not, the bag is good
Beautiful and very practical!
Vskumka is worth its money (284 R). Neat, comfortable. The material is a little thin, with a sharp movement you can tear.
Nice bag. It's been two months!
perfect. like the picture. recommended. I really like my new bag. thank you
There are some sticking threads, but they can be cut easily
Long time delivery, but it’s really good. Looks like the photos
ok
good quality:)
excelent
Handbag is good for the summer, corresponds to the photo and description
No lettering
The bag came quickly, the length is adjustable. The bag is not big, the notebook will not fit, well, if only to kick. And so baldeege
OK! Not super-laksheri baby, but a very high quality thing. To the river to creep or on the bike to roll the norms
Hood
Beautiful bad love it so much. It is smaller then I imaged it’s almost the size of my hand but it’s perfect when I go out. I added my little pins and photocards and it look beautiful!!
It is smaller than i thought but that’s okay. It is really cute and i really like it! It took a bit over a month
Bag is good, delivery is fast (before ECB arrived in 19 days)
The bag is good, roomy, came fast
It's pretty small.
Very nice
Everything was very much liked
Just like picture
It's like the description. In the photo there is no this bag for I will not wear it. The straps to me just on height 163. Delivery in time. Thank you❤& Middot;
The bag came in 15 days. It doesn't smell. A couple of threads, but it's not scary, you can clean yourself. Everyone is happy
All class
Loved came very well packed, comes in perfect condition, and is very beautiful and spacious
Looks like photo