SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the first one I bought, so ordered two more!!!
A good mug, took for coffee on removal, it is convenient to drink, holds heat.
Goods Super
Excellent quality. I will be ordering another one, I like it so much
Excellent product quality
Nice mug! Corresponds to the description
It is small
Thermo mug really liked, convenient size for a handbag.
There’s a scratch :(
Everything is perfect.
very nice quality
T like It keeps the heat so much. It doesn't smell any. Quality nice
great product. highly recommend
Good Thermos, 3-4 godini trimaet tea finish garyachim!
Качественный материал, как держит температуру не удалось пока проверить
The specified sizes do not match
I thank the store arrived the Cup as shown in the store
Good quality goods, bought for myself and his loved ones from us already this third.
thank you
Beautiful and very good. Pickled for more than 4 hours. Seller send fast. Arrived on 15 calendar days.
Bom!
Quality impresses. Will test today, but the comments, believe that delivers what it promises. Arrived very well packed, no scratch.
fantastic
ótima qualidade
Prettiest Mug i ever saw
Quality material very good, keeps the temperature for long periods. Came well packed, but unfortunately's five came with two dents small not interfere, just visually.
Very good
premium quality
Great product, fast shipping!
Product excellent loved.
جميله مطابق للوصف وطولها ممتاز والمقاس ومناسب اشكر البائع على جودة المنتج. اوصي
Boa thermal Rafa!
Very good!
The product is really good, recommend enough, note 10 Only the store took forever to post.
Ótimo produto
Thermal bottle wonderful, I buy a lot, to myself, am geek nerd, but without doubt, this cup was the best thing ever got in my life I put water with ice stones night, some 20h, morning still have fragments ice Is perfect, so that'll buy more The store is very polite and request
good
Gorgeous
Arrived right
Wonderful mug you can keep the temperature being cold or hot for up to 4 hours and let the temperature nice both for hot or cold up to 8 or more. Advise not fill up the mouth mug as leaks a little and hinders the seal.
Perfect, very worthwhile. Product retains very well the temperature. Excellent
Grande qualidade, o tamanho de 300 ml é ideal para bebidas quentes, principalmente café.
On trial.
bonito aí extremo. bem embalado qualidade ao extremo chegou em perfeito estado adorei recomendo
Excellent heat preservation and suitable size, * need to open the full cover for drinking.
Excellent! Material Good quality Arrived fast (less than 30 days) Not taxed. Recommend. Obs. Still not tested with liquid inside to see if well preserved. Then place the end result in evaluation.
Great product, meets all criteria!!!
Ótimo produto.
All the rules have come. I'm going to say hello to the vicorestanus.
The tea cools almost quickly. It takes an hour to cool.