SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
color
Great quality, not scratchy, very warm. As in Brasil and 44 bust. Bought large size was almost fair, could be bigger!! The shipping was very fast.
el color es más palido de lo que se ve
Свитер брала на 46 размер. Сел свободно. Длина тоже впору. И рукава. Сидит чуть плотнее, чем на модели на фото. На изделии никаких бирочек нет. Сложно судить какой размер это в реале. ... Очень приятное качество, мягкий. Думаю, в процессе носки катышки будут.
Loved! Excellent product!
good quality. fits well!! shipping took about a month to australia. looks like the pictures
Thank you. Great .. Quality is super...,
Excellent quality and super warm. Is not transparent and is thick.
Perfect
In Moscow came for 1.5 weeks, the goods are fully tracked. As I sat down, I liked it, the sleeves are not short, soft, slightly free, not close to the sweater/I'm happy
Took on 46 size XL, and did not regret, and long well, but I love a little longer, and not tight, I think that it's small
The store sent very fast, the same day that buy! The blouse is thin but quality is great, warm as should be a cashmere. Loved! Will buy more other colors!
Thank you to the store for the speed of sending the order, sweaters. Of course, it's not cashmere, the price speaks for itself and the yarn glitters, but the knitwear is pleasant to the body. Can be worn for a change.
Everything is super! I took it in beige, I'll take other colors
hele mooie trui, goede kwaliteit en na het wassen blijft hij goed, wel aan de lucht drogen niet in de droger.
Malomerka. I ordered for 48- XL. And in the end in the option
Запаха нет,доставка 2 недели,цвет бежевый темнее чем на фото.Модель свитера соответствует фото.Качество к телу приятное.Конечно синтетика,не кашемир))..странно было бы,если была не синтетика...стоимость товара сама за себя говорит...Но свитер приятный и выглядит очень достойно.
Product inconsistent with zamowieniem. Instead of XL otrzymałam sure S/no tags/ensure about opportunities return not to realize. Wiecej unless skorzystam services from this company.
The jacket is very soft and warm... for the spring .. most that... but you need to take on the size and better by two more. Purchase is very satisfied!!!!!
Was defective in sleeve and took 2 months
Thank you to the store everything is super
Ultra tight collar not as in the picture
Not a short sleeve. In general, the order is satisfied. Very warm. Thank you. Size fits.
In general, the sweater is not bad, soft, on my size S ordered L sat only, especially on the sleeves
Good, warm sweater, the store is good, thank you
Excellent!
I removed one star for not coming, waited 3 months. but in the end, the store returned the money. I ordered the second time. The first time also went long (2 months), but in the end came, the quality is good... L goes to the European S.
Sick and tired of waiting. Thanks for returing back Money
Before that, I ordered Black. Beige from some other material and thinner
Очень приятный, мягкий джемпер, размер брала по описанию, все подошло
The quality is just super, the fabric is very soft. My height 175, the parameters og90 from 70, ob100, risked ordering XL, looks like a Bond turtleneck, sleeves butt. Nsley you want that it would look like in the photo of the store-then do not take it)
Very cool sweater. Pleasant to the body, soft, silky. The color is snow-white. At 80*68*92 sat in the picture of the store.
svetřík je taková menší velikost. Ve skutečnosti není tak bílý jak na fotce
very soft
Came with a yellow spot in an invisible place on the collar. With a skirt in a linen style is perfect! In the shoulders exactly fits, in the abdomen and chest freely. My parameters are height 169 cm, dense physique, with a sticking tummy after the cop. the length closes the stomach completely-the navel is not bare in the middle
The goods are good. Thank you store.
Size XL does not look like in the photo, it is tight on my m
Your size tables do not correspond to the actual sizes: Your XL is a children's size, there is 96 cm-the volume of the chest was not even close!!!
The sweater is good, soft. I took the largest size with the hope on the overseas, it did not work. But pleasant to the body. Thank you to the store for sooo fast delivery.
Beautiful sweater. Extremely soft fabric. Comfortable and stylish. Highly recommended
Beautiful jumper, I’m a AUS 6 and I bought the L, definitely a very small fit. Neck is tight fitting
Malomerit take 2 sizes more and so the quality is excellent
Brilliant quality. Came within a month
Like the light is as cool.
On og92 from 74 tight, like a little loose turtleneck
товар так и не пришёл, к сожалению. деньги вернули решением AliExpress
The sweater is very pleasant to the touch. Sewed good. No smell. Very small. I wear S, I ordered L and still tight, but I wanted it as a model. I gave my daughter a sweater for 10 years. She just right))
Soft to the touch, of course not cashmere sweater. Smells like synthetic. Took for a change of wardrobe. Color as in the picture. On my height 174 og 92 took the size of XL. Hands are long, the length is what you need.
Quality is not very. The seams on the hand spread
Very beautiful silver gray color. Well done, synthetics. On the chest girth of 90 cm and waist circumference of 72 cm L size sat perfectly. Delivery is long but store contact. Who wears synthetics-I recommend.