SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product as a whole
A wonderful, sound holder for toilet paper. Recommend.
Fast send, well packed, screw supply.
Not bad, but the price is beyond!
Excellent quality, well painted, looks stylish, heavy
Hello I just received my package today happy with my purchase perfectly corresponds to the descriptions very well packaged and quality. Thank you to the store
haven't installed it yet
Looks great and the quality is not bad enough.
Good store all well I arrive and it is very good or
I preferred it with adhesive not to make holes.
Fast delivery, good workmanship and quality, top
It came quickly, the appearance is decent
Same as in the photo
Parfait
leuke houder . klopt met de afbeelding.
Thanks for the dustavkau came quickly I'm davolen Thank you Ali.
vraimenr super ☺
Looks very nice and the quality is super
Приехало достаточно быстро, сборным грузом. Выглядит надёжно, все что нужно в комплекте.
I took the same to the cottage, now I got it home. The metal is well painted. In the kit there are dowels, self-tapping screws and decorative plugs. Seller recommend, thank you!
Good product!
excellent quality! arrived quickly. very satisfied!
Perfect as described Thanks
немного кривой. благо не тяжело погнуть и подправить ) Нормально, но за такие деньги дороговато. второй раз не уверен что куплю.
very heavy ,store forgot the screws
Серьёзная тяжёлая вещь! Выглядит как на фото. Толстый металл. В комплекте есть крепёж. Рекомендую!
Beautifully made, solid hanger. Recommend.
Good
Well reçu, pas abîmé super
Great. High quality. Very well protected and packaged.
Super, as in the photo from the store, the parcel came quickly
It's fine, but it doesn't carry anything to hold it, no adhesive strips, no screws.
Very nice metal product I put it on and at the moment great the paint is not leaving for now I will ask again
Came with chips of paint
Look good quality and made of metal
Very good quality!
Класс, всё нравится, рада что его выбрала
выглядит хорошо, верхняя часть чуть кривовата
very nice
Wow super beautiful! Whole good quality and fast delivered! Recommended!
Shipping very fast. Paper stand as shown in the photos. It comes very well packed and with studs for assembly
Very happy with the product, sturdy and beautifully finished
beautiful, fast delivery (within one week to the Netherlands) and looks good quality
Top really nice quality
Everything is fine, the quality is super
Thank you very much
All ok, article as described,
Heavy metal, painting smooth, excellent Holder
I liked it. Good thing. Well packed, quickly delivered to Moscow! Thank you. In the kit were self-tapping, but we decided to attach to two-sided tape. In real life, all the same as in the photo.
Hanger horizontal Ian Aye yo