SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Boots are normal, in-20 is not cold, came quickly, do not malomerit!
Boots came after a month and a half, they are super, size 7,5, written on boots 39, ideal for 37-37.5, very comfortable shoes. I recommend it.
Boots look very cute. Description of the store correspond. How warm I can not say, I did not put on the street. At 37 Russian size took the size of 7, were not enough. My leg is not wide, but my fingers rest, walking is not convenient. Reordered 7,5 size. Waiting). Sending fast, delivery delayed for a few days to promised. The seller of good sales and only satisfied customers.
M encantan
Beautiful boots. thanks for the order
Delivery to St. Petersburg within a month. Description is correct. soft. Warm. Steady. At 39 Russian shoe size came up
Excellent boots, warm, comfortable. Rubber outsole with air cushion. At 36 R. I ordered 7, the warm sock is normal.
Boots perfect!!! Arrival within a week and a half. I measure 37 והזמנתי 37.5 כשבפועל written on this 39 but this stamp!!! One הריכשות היותר good I recommend heat!!!
Very good and recommended.
I asked for a bigger number on buyers recommendation. One last one gives me aue this winter I don't take them off. Super comfortable
Much better than I expected, Great boots
They are beautiful, equal to photography, care when ordering the number I use a 36 and I have had to order a 38, the size chart is very well done, plus I have been given a
Good qulity. Small size for two sizes. For small frosts are suitable. They look pretty. Sit comfortably
Silti labi ziemas zābaki,izmērs atbilstdāvana matu gumija
White boots are dirty, as if they were worn, in general, the goods are good, comfortable and burner, the fur is thick.
Хорошие сапоги. На мои 25,5 см, подошли. Тёплые. Брала выгуливать собаку. Только на носках чёрный утеплитель остаётся.
They're very comfortable and warm. I usually use a 38 standing, but when I read the comments I decided to take a 39 and I got it right. Totally recommended.
My experience with this store has been excellent, I placed my order from Spain and in less than 12 days it arrived at my house, I was afraid of the quality, but they're perfect, I love them, I'll ask again, something else you have to ask for one more number, It went well for me.
Very comfortable and warm
Read reviews, great a little, you could safely order 7, delivery fast, quality normal
Nice
To Altai the order was 19 days. Quality is good. The size should be chosen by one more.
To Altai the order was 18 days. Quality is good. Size fits. The feature of the model is a rigid bootleg, they do not bend back.
We came in half a month. Very cool
Very nice boots colour same as picture, very warm and perfect fit highly recommend thank you