SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I shoot the star for delivery. Almost three months. And this is despite the fact that until I began to write to the store and claim a refund, there was not even any tracking of the goods. After my messages, the goods began to be tracked and arrived within 2 weeks. Shorts are good. Quality pleased. Go to size
I have never received my order so far. It was marked on the order delivered site yet nothing was ever delivered. I contacted the store several times to report it to him. The latter each time told me to see with the post office on the spot. But the so-called number and email he told me to reach does not pass and still I send an email, this one returned to me. To believe that I never recovered my order or my money. Even if it is not A big investment, it remains my money and I am extremely disappointed. I do not recommend this seller
Excellent quality and size. But they are short-not like in the dawn!
I ordered Xs shorts, the quality is good, but I was not enough. I will reschedule s-I will write a review. Consider that the shorts are very short, not like in the dawn, there they are more voluminous and longer.
Shorts perfect. Size S suuuuper. Only thing a impere sgradevoleeeeee!! Just open the bag…. Mamma mia I believe will stay off a week
♥️♥️♥️
sexy
Very cute!!
Do not size as indicated I would have liked to be refunded
The product had to be delivered within 10 days, it was delivered to me well after otherwise corresponds to the photo very good article
Parfait
very good
My favorite shorts of all time it is a size of Phew
I didn't like it. It's pretty short.
Canon
The only paste is that the color is not so dark brown is more greenish
Too Beautiful, size too well