SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
accurate description but poor quality fabric and printing.
Nice
Very interesting sweatshirt as the original I liked honestly well I recommend to everyone for such an amount just lovely
Material is very bad
Bad quality.!!!!!!
Not good as I expected
Never received it. Got the refund
Poor quality differs in color, meets like a sweatshirt but it doesn't look like a expensive garment, it looks very cheap
Very weird material
Very very poor quality. I don’t like it.
Super well delivery less than 10 days the size I took M but it corresponds to S good material and it's like the picture very well
cheap material however, fits amazing and doesn't change after its washed. love it!!!! looks like good quality, just feels thinner than usual
Bien
Very nice is very hot my husband is happy to take a size above for an oversize effect because small size
Bad quality of fabric
Just as described
Think take a size more
On Trinity
Not bad at all
very good
super
Very beautiful and good sweater slightly taken longer with the shipping but otherwise very beautiful shoe
fast shipping
Good product, honest store
Bad quality but normal given the price
decue de la matiere
Very bad quality very disappointed would say foam
The color is not so bright as the photo the sweatshirt is much darker.
Verry small size.
Not good quality. No original label.
Thank you to the store all perfectly recommend.
Beautiful sweater, good quality. Very fast delivery!
Nice and fast!!
quality is crap. its so thin. not comfortable and doesn't look like anything in the picture
The letters snipperen er off.
Low
Very good quality
I wear well but not very good quality
Excellent all, sits just super, delivery fast, the store answers, everything was tracked, I recommend
100% bad quality polyester
Light material good enough quality will purchase more colours
The t-shirt because for me it is a t-shirt the quality is not there and the logo is very badly placed compared to the photo
The size chart is wrong.. it’s more EU size. The quality isn’t cotton but it’s not bad also fast shipping!
Very satisfied
content pour ma commande
cool
good product. normal european size. fast shipping.
Material not TOP
Black writing has white around it. Doesn’t look good.
Poor quality of the fabric. Very much nylon making it quickly goes “pills” and sweating