SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
très bon produit à voit avec le temps..
Came faster than expected and it’s pretty good quality for the price. I am a US size 7 and I sized down to a 6 and it’s still kinda big so I recommend sizing down
Fast shipping, shoes look extra!
looks really good but feels super cheap
Très belles. Comme vraies. Me vont un peu grandes. A mettre avec de grosses chaussettes. Merci au vendeur que je recommande
Same as the description
Superb size correctly I order 2 other pairs thank you very much
very nice wear with fluffy socks as can give blisters took about 12 days to come
They send me wrong size and refuse to replace or refund money. Bad customer service. I don’t recommend this store
Great boots soft and comfortable fast shipping! I recommend this store worth it 100%
They're a wild pass and with my exact number. They're very chulas..com I'll prare more. Sure!
Excellent bots, light, bent, skin, came for AliExpress straight "times and came"
Nice quality for the price . The heel could be supported better though
Despite the delivery time, it looks like the real Dr. martens. To see in time, I will leave an opinion
The color is a little clearer than how it comes out in the photo
Bardzo pozytywny but polecam to orginalny M.....
The size is perfect and the shoes fit me well. They look like the real one.
She is superb I took 36 knowing that I have 35 because the reviews said that his size small I should have taken 35 she size very well with a sole his pass
These boots are amazing! I did not have any communication with the store
Super quality! Beautiful leather, comfortable and very beautiful!
Am very satisfied, my 7tes pair, I can only recommend!!! Ultra Fast shipping
Absolutely fantastic super quick delivery and look and fit brilliant will order from this store again
alles super
Good quality product
All good, Thank you.goods is ok for the money i paid
Very good store and fast delivery! The product is excellent and everything works ! I recommend to everyone! Thanks!
Fast delivery 3 weeks of waiting and was very satisfied with the product, comfortable and quality!
Cute boots! Shipping took a while but I like the quality overall. They are super clunky and wide for me but that’s ok. Only difference I see is that the stitching is white instead of black, though it doesn’t bother me!
Definitely buy if your looking for cheaper alternative, look great, Comfortable.
The boots look nice and cute , I bought 8.5 I am normally 8 and it feels a bit tight I hope it gets better with time
Took a month, but the shoes look high quality and well stitched. I’m usually a 7.5 but based on the reviews decided to go 8.5 and ended fitting me slightly big, so if you’re looking for a truer fit order regular size. Very impressed!
loved the boots just wished it was more cushion. I ordered a size up. they fit nice.
In accordance with the description, I just received them and have not worn them yet a whole day, when it will be done I will give an additional opinion
The boots arrived in about 2 weeks to the U.S. I’m regularly a size 8 and I ordered size 8.5 and they fit perfect !!! Looks exactly like the original martens. Contains a weird smell but it is not strong or bad. Super cute. Exactly like in the pictures.
I am very satisfied… The Processing is super Nights are clean and no glue Trace NO komischer Smell⭐️⭐️⭐️⭐️⭐️
Took about a month but happy, it’s super cute