SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing.
All OK
Excellent. Second time I buy.
están súper cómodos y exactamente igual Alós dela foto buen zapato
Норм
Beautiful will buy more recommend
The product came well and is what promises
excelente calzado
Loved
Arrived early! Beautifully finished! Not looks very tough, but worth it! Buy again!
Beautiful was perfect and arrived ahead of time.
Very comfortable, came quickly
They are nice and lightweight but not leather is synthetic but to approve them today in new year in Chile thanks to the store it took less than 3 weeks thanks
this is my second ordered very beautiful and lovely, I will recommend to store
ideal pedir una talla más
Very good everything
It comes in time and right measurements.
El producto no llego
Very cool and super comfortable for walking
не смотря на сильный химический запах, они сделаны очень аккуратно.
Excellent quality
Minha mãe amou!
Fast delivery.nice service active store nice job.i recommended this shoes.so light weight.
Nice shopping experience, arrived before estimated time I only asked for 1 more number of mine and they looked super good
no llego
Thank you to store,I love the sandals and exactly as described am going to order another one for my mom.
I didn't like them.
All According
Very fast delivery, this is the second pair I buy. Very comfortable. Order one more number.
Only the closure is too short, one more centimeter must be ordered so that the evils are not cut off. But they are light and beautiful
Excellent Product same as in description
Beautiful, comfortable and lightweight. Brasil my number is 35, bought 37 was perfect.
Nice ones
Ordered a type shoe came another, took too long to post and the number was different gives you ordered. Or disaster. Was to give away my mother just not me saying these by smaller.
Horrible, fragile material, not worth the amount paid and still came the wrong model chosen.
produto demorou muito pra chegar, não conseguia acompanhar o rastreio, sem contar que o item nem se quer veio em uma caixa, péssimo material, enfim, desgosto total
The size is a little smaller but the rest is all good
Sandal is very light and comfortable
Like the photo, I'll see when they last time and if they're tough because they only come glued, seamless.
Very fast shipping, they are very comfortable, I recommend the store, thanks, thanks
It's the second pair I buy, they're very, very comfortable.
Loved the sandal!!! Ultra comfortable and very soft!!! GREAT BUY!!! Super fast delivery!!!
The number of shoe and smaller us other countries bought my mom when arrived came fewer, but she liked the product, we will sell here in our city and we will buy again
My abue loved them.
Product had failed to finish but is comfortable, overall pleased. The shoes come with loose stitching on junction handle with the elastic and the size is fair to wear, then next purchase will ask one or two steps above because, means that the reference table is sub sized
Very fast shipping, excellent quality, same as description
Good product although it is small but good horma, very comfortable very well
material muy bueno liviana super comodas contenta
excelente recomendable .
Very good product only I am 38 shoe and I must buy size 40, the rest all right