SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am happy with the purchase, light sweetshot, the fabric is pleasant to the body, saturated colors, on the russian m, ordered m, in size everything is accurate. Purchase is happy! Did not look initially the length of the product, the sleeves are 170 perfect, for some reason i thought that the product would be longer, but overall i'm satisfied. Thank you to the store with pleasure i will wear!
There was a package to saratov exactly a month. I expected that it would be worse, but in general an excellent sweetshot. Quality norms, threads do not stick out. Began to iron and the iron stuck. Parameters 87/70/98 height 168 and ordered m, sleeves, the only thing, confused, turned out to be long very and elastic tight on the sleeves, hurt not to pull up. And so free, i like it. The print is sewn, it is alya silk dense cloth.
It was thinner than I imagined but still very satisfied. Material was comfortable at skin and cute! Shipping was just around 2-3wks so consider it fast!
The fabric is pleasant to the touch. The color is slightly darker than in the photo. The picture is stitched well. The size approached. The only negative-the price is slightly overstated, in my opinion. 4/5 parcel went to moscow 42
In the fabric i do not understand, but obviously not synthetics, in addition to the picture, which, by the way, is sewn. It looks very nice, i recommend the product and the store.
It seems not bad quality, but on me (size s) did not sit down at all, it's very big oversize
Excellent, very satisfied, the quality is excellent, the pleasant smell of a new thing,
Ordered 10.01 came jacket 19.12, the quality is good, the picture is sewn, thin, ordered the size s for height 166 all came up
Svitschot went a little less than a month, delivery by courier. All as in the picture, the material is not thick, without fleece, it looks decent, the picture is sewn, not printing. On high growth sleeve decent length. Took for 668 rubles. The color in the photo came out brighter, in the pictures of the store more precisely. No chemical smell, rather even pleasant. I can recommend