SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, I can’t believe how quickly this came! Ordered and arrived 8 days later! Brilliant quality, soft thick and not itchy at all. So pleased!
5++++++
Looks like pictured only the sleeves are a little short
My new favorite sweater. The arms are a bit short, but Im tall and figured they would be. It's soft and comfortable. I can't wait for sweater weather.
I love the design and the fabric is soft and thick. There are some small things like loose threads along the neck seam, cuff seam and bottom hem that make it look cheap. I used a yarn needle to weave these in and tidy up the finish a bit. I'm 92-97cm/36-38in bust and it does fit a bit strange on me - the body is wide at the underarms and the sleeves feel tight. This isn't visibly noticeable when my arms are lowered. The sleeves are certainly not as loose or long as on the model photos but they still reach my wrist. Overall fine for the price point, but don't expect too much.
Nice sweater! Very fast delivery, literally 5 days to Moscow
My 2nd time order from this store, good quality.
We loved it we loved it highly recommended
It's beautiful! Of excellent quality
The jersey is beautiful and very warm. A little small because the sleeves are a little short, but for everything else I recommend. I measure 1.66cm for you to get an idea. My sleeves are A little short.
Sweater is nice and thick and the design is well done but it is not sewn well. Both the right and left sides bulge out at the seams in different places and the sweater is wide overall.
È stupendo, esattamente come in foto. Ve lo raccomando
Total happy mind I love it! The fabric is soft not thick, it is perfect I arrive very fast
It looked great, I liked it very much, it comes half a lot. I weigh like 63 kilos and I measure 1.59 meters.
Fits medium size. Excellent quality very thick and pretty
LOVE this sweater. Better quality than anticipated. Super soft. Pattern continues around the back. For reference: I’m 5’9, 150 lbs. I have a long torso and arms so I expected the length and sleeves to look short on me. I’m fine with layering. Arrived in 2 weeks to Michigan USA.
Beautiful! Excellent quality.
Good quality but it is very big size!
The quality of the fabric is Bacan! Super thick and elasticated, zero smell. Very nice, I arrive super fast
I would give you the 5 stars because the quality is very good is thick but it is very small osea use reference the images they had and other people's but nose if I got a bottom being that it has one size only
perfect fit. really good quality
I'm 157cm tall and 200lbs, the sweater is able to fit but because of my large bust, it rides up a lot so I will have to wear high-waisted jeans or skirts with it. Also because I am a large woman, the sweater isn't loose, it's form fitting. I don't mind that because I wanted it for the pattern print. It's exactly like the photo, very crisp quality and identical bright colors.
Really very satisfied. The sweater is soft and the waist is good. I was a little afraid of the one size because I'm making a 42. The sweater is just a little tight to the arms.
The items were great and came quickly and packaged well. I have the store some feedback and they were very receptive.
tamaño correcto , idéntico al de la imagen. excelente
beautiful! finally they produced the black one again.now i have black and orange
It's completely beautiful!✨ I bought it a little suspicious thinking it would be bad quality but on the contrary! It's very cute, the ghosts are double stitch, it doesn't smell chemical like it usually happens with some clothes, it's not thin at all and it's super warm I loved her completely.✨ He arrived in order combined with almost a month of waiting, in a bag well wrapped. It was completely worth the wait. ⭐⭐⭐⭐⭐Salesman, thank you very much! I will definitely buy back with you
Was so happy when this color came back in stock. Looks exactly as pictured. I wear US medium and the sweater fits perfectly.
bien empaquetado envío rápido a España 7 días muy bonito y buena calidad como en la foto eso sí al ser talla única es un poco grande como una 38/M
Very cute… looks like the MC version for much less!
Nice sweater. Long waited until it appeared in black color. It was difficult to communicate with the store, but we agreed in the end. So the torment was worth it) delivery is standard. Sits freely, but I was counting on that. I definitely recommend to buy.
He arrived within the deadline and in excellent condition. The design and quality match the description, it is very nice and comfortable. Very happy with the purchase!
Mola un feixe
Just like the picture, great quality and super soft.
well made and super cute!
This is such a beautiful sweater!! High quality. i cant wait to wear it for Halloween! Shipped quickly I received it within a month to the US.
It's a beautiful sweater! I love him! The point of very good quality!