SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Сумка божественная)) материал приятный, матовый, фурнитура качественная Выглядит дороже своих денег Из минусов только лёгкий неприятный запах, который, думаю, скоро выветрится
Pleasantly surprised. Love it. Very nice color and quality. 2 zip pockets inside + 2 simple pockets and a large space to put everything, not big and not small just if you need to
Bag fire! Tambov reached 12 days! Straight recommend! Thank you store!
Thank you. sent very quickly. All is well. Thanks again
Product same as description, great shopping, like very much advice, is beautifully finished are very satisfied
The bag is good, only the metal frame is dull.
The product came with the marriage of a single lock (ball) from the top fastener of the kiss, I ask you to correct the marriage of the product.
Broke down immediately. Can throw out
Great bag! Roomy, the lock is strong, the color coincided with the picture, Leatherette is pleasant to the touch
Thank you store. The product corresponds to the description. Very decent handbag.
Handbag came very quickly, very beautiful, the color is not bright red and very calm as in my photo, thank you again, packed well
The bag is pleasant, it reached well. The size is smaller than expected. the bag is satisfied, if it shows well in the sock, in a different color it will be ordered a blue blue
Very good handbag. Outside it looks small, but inside it is quite roomy. Made neatly. Nice to take in hand. Exactly the same as in the picture.
Perfect quality! Lovely bag!
The bag came quickly, but the part of the lock broke down
Very happy with the bag, the size suitable for me and the look is very elegant, I received it in good condition and in no time. Thank you very much store
The bag is good, but the color does not match, instead of the blue came Blue, 2 handles, sewn well, dense. delivery by fast courier to the house. Tracking.
Great bag
The handbag came in integrity and safety, very roomy, the color corresponds to reality, comfortable. Seller recommend
The bag is cool, very cute))), there is no smell, the lines are even, all as in the description, came very fast-18 days, thanks to the store, i recommend
Good quality, smaller than I expected, I like it very much
I so liked the bag!!!! Looks like in the photo. Lines are even, glue does not smell (and in general there is no smell) to estonia went for a long time, i thought it would not come.
Almost two months shipping and most of the time without tracking. This is unacceptable for such a price. Otherwise, a good bag, odorless, good sewing, everything is quality. I recommend for patient.
The bag is excellent. Exactly corresponds to the description and photo from the store. Firm and seller recommend. All the way of moving the parcel was tracked. The period of shipment to the moscow region is exactly a month. Thank you. The seller works fine. Sincerely, tatiana.
The bag went less than a month! Exceeded all my expectations!!! Small, but quite roomy!!! There is a slight smell, but it will fade. Inside there are two pockets with a zipper, one without a zipper and a large compartment. All locks work properly!!! Two handles: short and long strap. The bag holds the shape well, the lines are all even, the lining fabric is strong enough. I recommend both the product and the store!!
Soma labi iesaiņota, nekādau bojājumu UN Bez smakas. Soma vidēji liela-ideāla...
Exactly as how described. Love love this purse, very cute!!! Super fast shipping
Judging by the reviews of my ladies a beautiful bag, looks great. Delivery is certainly not fast, but everything is fine. Thanks to the store.