SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is gorgeous. Can't wait to order from this store again.
Alles super.
Great! So glad that I recommend another mnt bag!
Very quickly came and excellent quality! Thank you!
Thank you for small gift you included in my order. Also I love it my bag ,good quality.
Quick shipping, good skin.
Really good quality! Love it!! Thanks :)
Just like imagine shown
very soft, and cute.
Fast shipping. Good quality.
Thank you, mega stylish bag, everything is qualitatively made, super, very good store
Ok
Lovely bag. Fits a regular size long wallet and some essentials. The interior is of PU material. I’m so tempted to get it in other colours. Delivery was under 2 weeks to Singapore and well packed.
Great little bag, especially for the price. Very soft and exactly like the photos. May order another colour soon.
beautiful
So good parts for bridesmaids
Not cowhide leather, tag is leather bag is not leather !!! Don’t Buy!!!!
The green bag has white material behind it which you could see slightly at the top of each gap in the daylight which I didn’t like. Other than that the bag is pretty and looks like the picture.
Super bag was in 2 weeks there yet. Very good quality
I'm happy with the bag, the skin is natural and super soft!
It’s not a real leather. It’s nice, the shipment was very fast. But if knew that it’s not a real leather I wouldn’t have bought it. The Material is colored only from one side. The inner side of the material is white and visible
As for this brown color, it is clearly not genuine leather. I think the other colors look like genuine leather.
Very cool quality bag
Okay the quality of this bag is great. I’m super pleased with how it feels when I hold it. No label. Super soft leather. Zipper detail is a bit different than the BV one. There’s a zipper pouch inside. Very pleased with this bag.
Nice came fast
Not real leather but still really nice. The shape is great and the weaving is done well. Would definitely recommend for the price!
Like the bag, excellent quality. Come without that smell unbearable .. Will Buy again with this store. Arrived early. Thank you.
So impressed!
Product as described, good leather
Beautiful, quality handbag! but small (
I am very pleased with this bag. The quality is very good. The leather is beautiful. Looks very expensive! Came with dust bag and a free scarf. Would definitely recommend!!
The quality of the items are good but the shipping speed is very very very very sloooooooooooooow
Très belle qualité ! Mais il est plus petit que prévu dommage
It’s ok .. I wish factory would specify what abs where split leather is.. also I wish they would have dyed the material underneath.. you can see the white material sort of cheapens it .
The leather is loose and I can see white parts sticking out of the purse. Unfortunate as the store shipped fast.
The bag arrived in 2 weeks, smelled bad and with a trace of glue. The shape of the bag does not look like that of the photos, there is a sewing problem I think. After some uses the quality has further deteriorated. Other stores offer better quality for cheaper!!
The bag is great but more rectangular shape than square/ round
Genuine Leather just wow. My 2 purchase here
I liked it very much!
It’s perfect thank you!
Fast delivery to the point of issue. The quality is excellent, soft quality leather. Ivory color. Also I want to note a good packaging, the bag goes with the filler, thanks to which it will not lose shape. Recommend!
Very happy with the purchase!!! It’s very good quality product.
Sumaka is not made of genuine leather. Made qualitatively.
It's great just as original.
cool..very nice
Ordered together with the orange coloured. Both looked beautiful and cute.