SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size corresponds to the size grid. Came on time, no delay
Very comfortable! Fast Delivery
Rewelacja! Usually I have size 39, however here wzięłam 40 and fit perfectly. Have reached to PL in 2 wks
Nice shoes. On the Russian 36, ordered 35 (22,5 cm) came up perfectly. Took to the dance, everyone is happy, the heel is comfortable. The only long went-more than 3 weeks, but maybe it's because of the new year holidays.
Excellent shoes, then what I wanted
Купила для танцев. Хореограф посоветовала, говорит, что очень удобные. Покупала на 1 размер больше своего российского. У меня 39, взяла 40. Отлично сели.
Lovely! Corresponds to the size table!
Shoes of good quality, completely the same size, came to Ukraine in 2 weeks. I recommend to everyone!)
Excellent shoes! Very comfortable and soft!
Steep shoes, very comfortable, took for dancing
Just amazing quality shoes. Many thanks to the store! I think I'll order it again!
Arrived within a month to Ukraine via Meest Express. The store sent the item within 5 days. The shoes arrived without the box but they have individual duster bags and foam supporters to hold the shape. They have quite a strong smell that goes away pretty fast. Very neatly done, no glue or threads on the outside. Super soft and comfortable, extra soft material on the toes. Size is perfect, usually wear 38-38.5, went with 38 and it fits perfectly. Was worried if they would tear easily because of the pattern, but they have extra threads for support. Also so happy you can choose the height of the classic heal, mine is 9.5 cm (actually I’ve measured it’s 10 cm) and it’s perfect for dancing, especially before you get very comfortable in heels. Definitely recommend!!
Very comfortable shoes! I ordered a heel of 7 cm for dancing, I walk like in slippers :)
I'm delighted! Neatly Made, beautiful, smells of new shoes, packed as it should
Very comfortable
These are just awesome shoes! Very good and neatly sewn! Comfortable shoe, soft sock. Just perfect! The order came in 2 weeks
Right size, doesn't smell much, it's very nice, comfortable, soft inside, I expected less and I'm surprised for good! It's exactly like in the picture. I got 2 sem before.
Thanks to the store for the quality and super fast
Very comfortable, soft. Took Doya dance-perfect
My partner got perfect, says they're very comfortable. And to do heels dance they're a wonder.
Very cool and comfortable, I wear the size 38-39, I approached 39 perfectly, I would be smaller size would rub my fingers. I advise shoes!
These shoes are gorgeous just like the picture!!! The shoes are well made will definitely reorder again!! The delivery was FAST and packed securely. This is my second purchase with vendor whom I HIGHLY RECOMMEND!! Thank you store for making such great shoes!!
Love it! Super comfortable. After it looks like there is a shoe slightly bigger than the other. Very responsive store, I asked him if he could give a more flared shape to the tip of the heel and he did it!
The store is just awesome! Excellent quality shoes, comfortable! The color is saturated. I recommend buying! Sooo fashionable and stylish!
color turned out great they fit me great. shiped great very protected. no stink. super cute. I can't wait for people to tell me how cute I am in them. lol thank you
Cool, comfortable. As before without them lived, I do not know :) I ordered my ~ 26 cm size 43, thanks to the lacing I do not fly out of them and everything is generally fine. It is better to take the size in size. Delivery is long (month), but exactly in the term promised by the store.