SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool very shoes! Warm, soft, stylish!
Pts soft, warm as slippers
wow!so soft,warm and comfortable. love them!perfect on size 36.
Quality is excellent
Thank you very much to the store for the fast delivery. Boots are just super and the size is the same.
Very soft and comfortable, I do not even want to shoot .. Little measure .. On the foot of 26 cm came perfectly 10.5, on the sole it is written 29-45th!! as a gift fenechka
Came very quickly-about 10 days. the quality is wonderful-very soft and warm. Match pictures! I do not know: what lucky people wear them on the street, but the sole is very thin and soft (for the shit floating through the streets of St. Petersburg, they are exactly too sorry sorry therefore, in frosts wore only at home at its standard 38 ordered 42-43, but significantly more ((it was necessary 40-41!
Liked, light soft. ordered 43( 27 cm) at its 41, on the sole 44-45, but my size, small.
The shoes came well packed. On the Russian size 40 well approached. On the foot of 26 cm. Very soft.
Soft, warm, but inside something sticky, Capron sticks deliberately
Correspond to the description. Sent fast. Packed well. The store put a cute little gift.
Sneakers quickly came in 5. Perfectly fit the color to the suit. On the sole it is written 40-41, 270mm. But this is 38-38,5 size, I'm perfectly 24,5 cm, the maximum at 25 will fit. Thick Soft Plush, rubber sole, not thick, good gust, looks non-slippery. Very satisfied, very much!
Good, soft, warm, light, as in the photo
Ordered 12.10.21 received 28.10.21 to Moscow time. I took two pairs. On the dimensional grid. Everything coincided. On quality as in the photo. Excellent cozy sneakers). The store put a wicker on his hand
Very comfortable
Great cute booties. Exactly as on the photos. 24,5 cm sole, 8,5 US size fits size 8,5 of the booties. I took size 9 and satisfied. They are not tide and there is space for tick socks. Like the blue color, too. Received them in one month after placing the order, delivery itself was fast. Great store, answers the questions fast. Thanks a lot!
Liked. SOFT. Warm. comfortable. thanks to the store for Good Goods and fast delivery.
Excellent boots for an excellent price. We reached Speed 2,5 weeks in Ukraine.
They're very nice, very comfortable, warm, I loved them
Light, warm and very comfortable. the store answers quickly, asked to change color after payment, changed without problems