SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic shoes
My favorite store on Ali! I order here for several years, always chic quality, genuine leather, comfortable soft shoes. In the comment to the order asked for the height of the heel 8 cm, that's exactly what I received. Highly recommend!
Shipment is long, delivery is also not fast. Ordered already second shoes here and not much upset-they are already, or a little less, but on the leg barely dress up :( Worse than the other, on the left shoe curve heel and the height turned out less. Have to be lame? Clearly problem with output quality control. After the first "chic" beige shoes these green (the color in the living really liked) is just a disappointment...
reçu et top
Externally, the shoes are very high quality. Ordered 31 size per foot 20,5, it was possible to size more, but not critical. Satisfied with the order, I will see and other goods from the store
Thank you for the shoes, soft, neat, on the leg look great. Dimensional grid corresponds
Сначала ошиблась и взяла бежевые 38 размера на 24 см и широкую стопу, туфлями была очень довольна, но пришлось вернуть (благо, есть бесплатный возврат). Потом взяла на 24 см 39 размер, но чёрного цвета. Все супер пошло, хорошее качество, внутри кожа 100%, а вот снаружи - не уверенна, хорошая антискользящая подошва
The shoes are very good. Just delight. But the store sent the goods, in a week and plus the transport company that delivered the parcel is the bottom of the bottom. I 've never met this attitude to clients in my life. The parcel was lying in the warehouse for the destination of 2 weeks. Until I wrote the claim, I did not move. I advise the seller to never work with her again. I will repeat the goods olichnaya, the logistics is terrible. I wanted to order also beige, but I'm just afraid that they will not reach.
Beautiful, elegant and sexy. I love it!
Shoes are Bomb, really liked, very comfortable, I wear 37 size, I ordered 23,5 all came up. The only thing, from the minuses, is a sharp smell, I hope that they will quickly disappear.
One of my best buy! Super comfortable shoes, very soft, color as describe, arrived as promised. I'm satisfied and recommend on the store. Waiting for my next order! Love it!
Very long ishov order.
It's narrow for me. The outside is definitely not skin. To the touch, like rubber. It could still be inside. I'll wear it at work.
Shoes did not fit. At its 33R. took 21,5. But, they are very narrow, the leg, as in the vice. i can not wear it. Upset. Wrote to the store about the return, waiting for the answer.
Shoes came in a month from the day of the order. Very convenient shoe. On the leg look good. At 38 the size of the foot ordered 40(25 cm), very well sat down, there is a little stock. I took so specially, with the calculation of leg swelling from a long walk on heels. Product quality-recommend
The shoes sit very well much, comfortable, soft, similar to the right of leather, once the 24,5 came up perfectly
на узкую стопу, жёсткие
Slightly wide on a narrow foot, and so of good quality.
Absolutely love the heels and the quality of it! Also the fact that they have size 31. I have always found it impossible to find a nice heel and this is amazing. <3 came a bit late but totally understandable considering the whole Covid thing limiting flights and all.
I liked it very much!
Sent for a long time, reached a month, tracked. The shoes are beautiful, the size is in size, on a rather narrow leg. There is no smell, the glue does not stick out anywhere, excellent quality, the shoe is comfortable. I thought about buying them in another color...
Excellent!!!
Thank you! Shoes are wonderful!!! Got there quickly. The quality is excellent!