SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! The quality is excellent, they look expensive.
Все хорошо, мне нравятся )
Large, beautiful earrings, sent were on the day of the order, the RB came very quickly. Thank you.
The order came earlier for a week, with other goods in one parcel, the track was tracked. Earrings are wonderful! Heavy, but comfortable. Pearls are natural. You can remove pendants, wear only rings. Receive 2 sets of earrings. Ordered from yellow metal, in fact-the coating is yellow, at internal joints it is noticeable. At how much a durable coating-I'll look in the sock. Do not wet, do not contact other liquids-of course. In general-Hayley recommended!
Earrings are excellent! The buckle is strong. A little in my opinion is a inaccurate pendant circle-on the wire and it is just twisted, near it can be seen, but uncritical. Delivery to Moscow 18 days
Earrings are cool and you can see that quality. We came in two weeks. Heavy, if you have a long pee from nature, then do not fit. I have a short, but stretch normally, not for the whole day to wear, ears will get tired
I liked it very much. Look good.
very nice item
I really liked it, the quality is super, it looks very cool. It came quickly, a week before the Kirov region. I hope enough for a long time. Thanks store
My delight has no limit! Such chic and quality. Came weeks for 2, which also very pleased. Not heavy and almost suitable for everything. Thank you very much store)
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Не совсем лёгкие, на ушах чувствуются. Пока всё нравится.
Cute earrings, but slightly different from the image.Metal hoops are actually a little thin. The knot on the wire looks cheap.
Very beautiful earrings. Thank you!
Very good quality and they look very good quality pearls
Earrings are beautiful, the castle is well made. Very quickly delivered
Amazing! Quality, look very beautiful. Not flimsy! Recommend! Came 1,5 weeks before the MSC
Excellent quality of goods. Very fast shipping! Thank you to the store for the order!
Just like the photo, a little loose but they work perfectly♡
Earrings are super! Thanks store
Great quality
Довольно-таки тяжелые
Great earrings.
Good Goods
They look great. Expensive. No marriage. Recommend.
Mega schön!!
Beautiful, just like the picture
Earrings are excellent, for this price-quality is just a class!
Very beautiful and quality! Came in 11 days
Very nice!
Perfect! Conform to photos
Very good, good, metal, moderately heavy
Отличные сережки!! В магазинах в инсте стоят на порядок дороже. По сережкам: немного тяжеловаты из за подвесок жемчужных. И металлические основы немного несостыкуются . За такую стоимость середки супер! Шли меньше месяца, пару недель
Thanks for the speed, it came for 2-3 weeks
Earrings are large, keep in mind, but very beautiful and look similar. The quality is excellent. Come quickly!
j'adoooooore i love so much
VERY GOOD AND PRETY
Earrings are beautiful, I liked. A little heavy. I don't know if it's gonna hurt your ears. Look good.
Beauty
It reached Moscow in 10 days. An excellent option of earrings for the summer. Thank you to the store for the fast delivery.
Cool earrings! Look very nice
Norms, pearls certainly do not shine very much, but for such money will come down
Heavy, interesting, I'm happy!
Look beautiful, I recommend
Amazing, very nice
Led Bomb
Very elegant and good quality