SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very warm, looks oversize. Slightly stick out the thread, but not critical
Good one, cause it. But I would like, as in the photo, a harder neck (collar, how to call it)
I can't describe the article because it's been held. What I value positive was the refund policy.
Nice sweater and good quality thank you
A good, soft sweater, a little stick out thread, but not critical. I do not like how it sits, but if I lose weight on the size, on two, it will be good, even as in the picture
Too good, really good quality.
Soft and pleasant. I wear 46-48, L sits well,
Does not match the photo
Too cool the sweater!!! It is super soft and super nice.
In principle, a good sweater for its price. It looks stylish. Size S will fit up to 48 exactly.
Jumper oversize even on my 100-80-106. The length is just below the waist for 162, not long. And it's not thin, it's warm! The fabric is slightly pricked, I thought that the wool is in the composition, but no. In blue color is beautiful, the strip is contrasting, the white delivery is just fast-a week in Postamat. Expected a summer thing, but not upset.
Very beautiful and consistent with the photo
Shopping on aliexpress is still a good option, my package arrived very quickly, it was well packaged and the quality is great, thank you, I will buy it again!
To be honest, the sweater quality is very good, please believe me to buy it, don't miss it!
The package is well packed, it is very beautiful, thank you store.
Very beautiful, size well, nickel sleeves, as on the picture received very quickly thank you bcp
Norms. For such money na44ukr. took M well
The sweater is very soft, I just wore it very comfortable, thank you, I will follow your shop.
At the top
The sweater is great! It is a product worth buying.
The quality of the striped sweater is OK, and I will buy it again!
The style does not match the beautiful picture, but the quality will go
The goods have not come
The black sweater is very warm.
Knitted sweaters are of good quality.
I did not like the gate at the jumper. Not the same as in the photo.
Sweater having had a little delay in delivery but good quality and hot
The striped sweater is very beautiful, with complete workmanship and good quality.
It was huge, I have a height of 168, weight 75, I do not know if I will wear...
I want to make a refund, terrible quality, does not match the description, there is no high throat and the color is not beige and white!!!
Cardigan of poor quality, it is visible that very cheap material, rolled down even before socks. I will not wear it.
I ordered the size of L on the Russian m, if honestly it seems bigger, but comparing with the declared photos, like it should! Everything is intact, the seams are sewn well, the zipper is working. According to the composition of synthetics, it is very hot, but it does not roll up, survived more than one wash))
Soft and pleasant to the body jumper, size L on the chest 110 with a margin, thanks
Very good quality and very quick delivery!!!!!!
Nickel
Very soft sweater conforms to the description. The size matches. Taken in L for a loose effect.
Pretty. Too bad the sweater does not wash machine.
Sweaters arrive soon, beautiful and comfortable!
Good warm keeps the shape
The sweater quality is very good.
The picture does not match the product-the collar is not at all the same, it looks like from the 1980 s-it's not stylish at all, it will have to come up up up Lightning zhlobskaya and even strips live look disgusting-not like in the picture. Purchase is not satisfied, I do not recommend it, the shipment is longer than usual, delivery to Kiev 3 weeks
Description is not exact. The photo is different
Svetr priishov did not see the colouro, she did not know the beach of the blue village, he could not feel it!
Really top. Sweater. Is. Maneuver
Soft, cute acrylic jacket
material is not that great, but overall its nice
Sweater liked, soft, warm.
The jumper is just gorgeous, thanks to the store!
Incroyable
The sweater is pretty but the material and too heavy for me I did not expect it compared to the photo the material is too heavy and it's acrylic given the price I think it's expensive anyway in addition the parcels was not delivered in My mailbox I went to pick it up in a store 30 km from my home I paid 2 round-trip taxis because the parcel was deposited at a place where there was no train or bus so it really pissed me off!!